FAQ's

How do I shop for Mexican pottery, Spanish pottery, Portuguese and handpainted ceramic tiles online?
What is your privacy policy?
What credit cards do you accept?
Can I cancel my order?
How long do credits take?
How do I exchange or return an imported ceramics or pottery item?
What happens if the imported ceramics or pottery item is broken in transit?
What happens if the Mexican pottery, Spanish pottery, Portuguese pottery or hand painted ceramic tile item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my imported ceramics and pottery order?
Can I have an order shipped to my P.O. Box?
Can I ship my imported ceramics and pottery order to a different address?
How are shipping charges calculated?

Shopping FAQs

How do I shop for Mexican pottery, Spanish pottery, Portuguese pottery and handpainted ceramic tiles online?

Online
Please use our secure online ordering system. Our shopping cart system uses secure socket layers (SSL) which encrypts all of your personal information prior to being transmitted to protect the confidentiality of your information. We also delete all credit card information from our computers once your order is processed.
Click to go to our online catalog

Or you can order imported Mexican pottery, Spanish pottery, Portuguese pottery and handpainted ceramic tile items by phone Monday through Friday 10:00 am to 6:00 pm eastern standard time, please call TOLL FREE 1-888-884-3772 or our local line 904-808-0507 (not TOLL FREE), our customer service team will be pleased to assist you with product advice, information, or answer any and all questions you may have.

You may also place your order for Mexican pottery, Spanish pottery, Portuguese pottery and handpainted ceramic tiles by Fax 7 days a week 24 hours a day please call 904-808-7370 use our printable & faxable order form (Click for form).
If our customer service team has any questions they will contact you, please avail us of a daytime and an evening telephone number.

If you prefer, you may send your order for Mexican pottery, Spanish pottery, Portuguese pottery and handpainted ceramic tiles products by Mail
Tierra Fina, Inc.
1093 A1A Beach Blvd. PMB 151
St. Augustine, Florida 32080

When you are in St. Augustine Florida
Visit our store for an imported ceramics and pottery shopping treat Market To Market located in the historical downtown at 22 St. George Street St. Augustine Fl 32084 Telephone: 904-824-1114, TOLL FREE 1-888-SPAIN-45 Fax: 904-824-3319
Click for store details

When you are in Charleston, South Carolina
Visit our store for imported Mexican pottery, Spanish pottery, Portuguese pottery and handpainted ceramic tiles, Tierra Fina located in the historical downtown at
106 North Market Street
Charleston, SC 29401
Telephone: 843-722-2155, TOLL FREE 1-888-SPAIN-47 Fax: 843-722-2271
Click for store details
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Which credit cards do you accept?

What is your privacy policy?
Market To Market & Tierra Fina, Inc. are committed to protecting your privacy, we do not share or sell any personal information provided by you. The information we obtain from you is used for the following purposes: · To ship your imported Mexican pottery, Spanish pottery, Portuguese pottery and handpainted ceramic tile items which you have ordered. · To contact you if we need any clarification regarding your order. · Billing of your order. · To stay in contact with you regarding our companies activities (Sales, promotional items, new arrivals, new store openings, etc…).
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Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If you do receive an order that was canceled, please accept delivery of the item and call us toll free at 1-888-884-3772 for return instructions.
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How long do credits take?
We submit all requests for credits within 24 hours of receipt. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
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What is your return policy?
All items (with the exception of wrought iron frames with house numbers which have been glued at the customers request) may be returned or exchanged within 30 days of purchase. Items must be returned in the original undamaged condition, additionally they must be properly packaged and fully insured for the full value at customersÂ’ expense. A copy of our original receipt must accompany all items. We will replace the item or provide a credit for the full merchandise amount less shipping charges. Shipping and insurance charges will be fully refunded if the return is due to our error. Please call us Toll free at 1-888-884-3772 for a Return Authorization number, our customer service team will handle all aspects of your exchange or return requirements. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions.
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What happens if the Mexican pottery, Spanish pottery, Portuguese pottery and handpainted ceramic tile item is broken in transit?
Please be assured that we take great pride in selecting and packing all of your items. All items are packed in house by our professional packing team, and are shipped fully insured via FEDEX standard ground service. Should an item break in transit simply call us Monday through Friday between 10:00 am to 6:00 pm eastern standard time, TOLL FREE at 1-888-884-3772 or our local line 904-808-0507 (not TOLL FREE), our customer service team will be pleased to handle all claims directly with FEDEX GROUND (please keep all packing materials for FEDEX inspection).
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What happens if the Mexican pottery, Spanish pottery, Portuguese pottery or hand painted ceramic tile item I ordered is not available?
If an item is not available, we will notify you promptly via email, phone, or postal mail.
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Why was I charged sales tax on my purchase?
State tax is applicable on all items shipped to a Florida or South Carolina address, as we have a physical location in those states.
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Shipping FAQs

How long will it take to receive my order?
The standard shipping time for orders shipped within the continental U.S. via FEDEX ground is 5-10 days. Please contact us for transit times to all other destinations.
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Can I have an order shipped to my P.O. Box?
No. The majority of our Mexican pottery, Spanish pottery, Portuguese pottery and handpainted ceramic tiles merchandise is shipped via FEDEX standard ground, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O.
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Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.
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How are shipping charges calculated?
Shipping charges vary according to product type and destination,charges are automaticaly calculated and reflected on the Check Out screen for all destinations within the Continental U.S.. Please contact us for shipping charges outside the continental U.S.. All items are packaged with great pride and care by our professional packing team, and shipped fully insured via FEDEX standard ground service.
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